Return & Refund Policy — Parth Remedies

Effective Date: 01-Aug-2026

At Parth Remedies, customer satisfaction and product safety are our top priorities. We strive to deliver high-quality healthcare products with accurate information, secure packaging, and reliable service.

In case you receive a damaged, incorrect, defective, or unsatisfactory product, we are committed to providing appropriate assistance through our return, replacement, or refund process.

This Return & Refund Policy explains the conditions, timelines, and procedures applicable to product returns and refunds.

1. Return Eligibility

Customers may request a return or replacement within 7 days of receiving the order if the product qualifies under our return guidelines.

A return request may be accepted in cases such as:

• Wrong product delivered.

• Damaged product received during transit.

• Missing product/items from the order.

• Manufacturing defect in the product.

• Product received in unacceptable condition.

All return requests are subject to verification and approval by the Parth Remedies support team.

2. Return Request Timeline

Customers must raise a return request within 7 days from the date of delivery.

Requests received after the specified return period may not be accepted.

To initiate a return, customers should contact our support team with:

• Order number.

• Customer details.

• Product details.

• Reason for return.

• Images/videos of the product and packaging (if applicable).

Providing complete information helps us process your request faster.

3. Conditions for Product Return

To be eligible for a return, products must meet the following conditions:

• Product should be unused and in original condition.

• Original packaging, labels, and accessories should be intact.

• Invoice/order details should be available.

• Product should not be damaged due to customer misuse or improper handling.

For healthcare and pharmaceutical products, product safety and hygiene standards are extremely important. Therefore, opened, used, or tampered products may not qualify for return unless the issue is related to damage, defect, or incorrect delivery.

4. Non-Returnable Products

Certain products may not be eligible for return due to safety and hygiene considerations.

Returns may not be accepted for:

• Products that have been opened or used.

• Products damaged due to improper storage or handling by customers.

• Products returned without original packaging.

• Products without valid purchase proof.

• Products where return requests are raised after the allowed period.

Exceptions may apply in cases of manufacturing defects, wrong product delivery, or transit damage.

5. Return Shipping Charges

Return shipping responsibility depends on the reason for the return.

In case of product-related issues:

For situations such as:

• Wrong product delivered.

• Damaged product received.

• Manufacturing defect.

Parth Remedies may arrange or support the return shipping process as per verification.

In case of customer-related reasons:

For situations such as:

• Incorrect product selection.

• Change of preference.

• Other customer-related reasons.

Return shipping charges may be applicable to the customer.

The final decision regarding return shipping responsibility will be made after reviewing the return request.

6. Replacement Policy

Where applicable, Parth Remedies may provide a replacement instead of a refund.

Replacement may be offered in cases such as:

• Damaged products.

• Incorrect products.

• Manufacturing defects.

Replacement products will be dispatched after approval and completion of the required verification process.

Replacement availability depends on product stock and eligibility.

7. Refund Policy

Refunds will be initiated after:

• Successful approval of the return request.

• Receipt and verification of the returned product (where applicable).

• Confirmation that the product meets return conditions.

Once approved, refunds will be processed through the original payment method used during purchase.

8. Refund Processing Time

After approval, refunds are generally processed within 5–10 business days.

The actual time taken for the refund to reflect in your account may vary depending on:

• Payment gateway.

• Bank processing timelines.

• Payment method used.

Parth Remedies is not responsible for delays caused by banks or third-party payment providers.

9. Order Cancellation Policy

Customers may request order cancellation before the order is processed or shipped.

Once an order has been dispatched, cancellation may not be possible.

Cancellation requests can be raised by contacting our customer support team with the order details.

Parth Remedies reserves the right to cancel orders due to:

• Product unavailability.

• Payment verification issues.

• Incorrect information.

• Suspicious or fraudulent activities.

10. Damaged Product Received

If you receive a damaged product, please:

• Inform us within 7 days of delivery.

• Share clear images/videos of the product and packaging.

• Provide your order details.

Our team will review the concern and provide a suitable resolution, including replacement or refund wherever applicable.

11. Wrong Product Delivered

If you receive a product different from what you ordered, please contact us within 7 days.

After verification, Parth Remedies may arrange:

• Product replacement.

• Return assistance.

• Refund (where applicable).

Customers are requested not to use the incorrect product after identifying the issue.

12. Failed Delivery or Returned Shipments

If an order is returned to us due to:

• Incorrect address provided by the customer.

• Customer unavailability.

• Failure to receive the shipment.

Additional shipping charges may apply for re-dispatching the order.

Refund eligibility in such cases will be evaluated based on the circumstances.

13. How to Request a Return or Refund

To initiate a return, replacement, or refund request, contact us with your order details.

Please provide:

• Order number.

• Registered mobile number/email.

• Product name.

• Reason for return.

• Supporting images/videos (if required).

Our support team will guide you through the next steps.

14. Contact Us

For return, replacement, or refund-related assistance, please contact:

Parth Remedies
19/552, Ganesh Market,
Agra Gate, Ajmer - 305001,
Rajasthan, India

Phone: 9988771234
Email: support@parthremedies.com

Parth Remedies is committed to ensuring a transparent, fair, and customer-friendly return experience while maintaining the highest standards of healthcare product safety.